Talktosonic is a customer experience survey developed by Sparkling sonic a chain of restaurants common in the USA that allows their esteemed customers to leave their comments about their latest experiences at Sonic. This feedback is valuable to sonic and customers are encouraged to participate. These experiences help the Sparkling Sonic team to realize the diverse needs of their customers and hence improve on them and better the products and services they offer.
As an incentive to partake in this survey, their customers are awarded coupons that are redeemable at their stores during a next visit. For convenience, the survey is undertaken online. Customers are encouraged to take this survey in order to better their experiences as well as those of others who dine at Sparkling Tonic.
How To Participate In The Customer Experience Survey
There must be some certain requisites to do this survey. It is necessary to know the requisites before starting it. You should prepare it if you do not want experience problems during completing the survey.
- Sonic Receipt
- A device
- The internet connection
- English or Spanish ability
Step By Step Guide On How To Participate In The Survey
Go to official website
You can do the first step when you have your browser ready. If you have opened your browser, you can start accessing talktosonic survey page. Go to the official survey page at www.talktosonic.com. That is not the only way. You can type talktosonic.com in your browsing field. After that, you will find recommended sites will appear to you. Choose the one that will lead you to the official guest satisfaction survey of Sonic Drive-in. It will take you to www.talktosonic.com in a short time. At talktosonic survey home page, you can see a simple survey page design. Also, you will read that you must take the survey within 14 days after you have made purchases at Sonic Drive-In’s stores.
1. Choose the language
Still, on the same homepage, you can see the page is full in English, except one sentence. That sentence will suggest you take the survey in Spanish. We can say it Español here. Click the blue link beside the word Español. It will change the talktosonic survey page in Spanish. Make sure you really understand about the language you have chosen. If you select the language that you do not understand very well, it will become a problem later. During completing the survey questions, you cannot change the language setting. And worse, you cannot turn back to the first page to change the setting of the language. So, make sure you choose the language that you are comfortable with. Avoid using a language that makes you feel like a stranger to do talktosonic survey.
Also read: DGCustomerfirst and Kroger Feedback
2. Fill in the ID number
Now, fill in the ID number in the blank field. There’s only one blank field on talktosonic survey home page. The ID number means the survey invitation code. You can find this ID number on your receipt. Look at your receipt. You will see the ID number at the bottom part there. Then, click Start button, answer the questions, you will only have to rate some scales. It will let you choose what scales that represent your opinion the most. Talktosonic survey will only ask about your latest experience. Try to recall and let Sonic know the truth. Answer all of the questions honestly. The questions will be about:
- customers’ satisfaction level in general,
- the menus you have ordered,
- Sonic’s foods and beverages quality,
- how good the service and facilities are,
- how well Sonic’s employees treat customers,
- your frequency of visiting Sonic’s stores,
- your will to recommend people to come to Sonic’s stores,
- the reasons for rating such levels,
3. Fill out your contact details
Then, you will ask to give your contact details. This question aims to get your agreement to let Sonic give you the newest information. For instance, the information can be about the new promotion of Sonic Drive-In. In addition, it can be about Sonic Drive-In upcoming events. This step is optional, though. You can select No if you do not agree to receive such information. But if you are eager to get updates from Sonic Drive-in, you may select Yes. Then, click Next button.
Also read: DGCustomerfirst and Kroger Feedback
4. Write the validation code
On the last page of the talktosonic survey, a validation code will show up for you. Then, write this code on your Sonic Drive-In receipt. You can use it as a coupon. That means you can redeem the coupon with talktosonic survey reward. The next, just go to the Sonic Drive-In store you visited last time. After that, show the coupon to the cashier and redeem it. Then, you can enjoy FREE Route 44. Remember, this is not a discount coupon. So, you cannot use it to make purchases for other order. Besides, you will not be able to use this for other Sonic’s offers and promos. Furthermore, your coupon will be valid for 60 days only. So, no need to waste your time to redeem it.
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