Heyyy buddy… Are you a recent visitor of McDonald’s store, Puzzled….? Using the recent receipt from the McDonald’s store, you can have a chance of winning a coupon code which can be used to purchase in McDonald’s store for the next time. For the chance of winning the coupon code, you have to make a feedback.
There is an official website of McDonald’s store www.mcdvoice.com, where you can have an opportunity of participating in the Survey where you can provide your feedback about the likes and dislikes of the beverages, the way they serve you, quality of food, cleanliness of the store, food availability, etc… Even you can suggest them for their improvement in the survey.
The reason behind the Survey :
The article analyzes the reason behind the conduction of the McDonald’s Customer Satisfaction Survey.
The reasons behind the conduction of this survey and why it primarily focuses on American customers of the restaurant. Also, provides recommendations regarding various issues faced by the company. Highlights the importance of customer satisfaction in the business world and particularly focuses on the customer satisfaction at McDonald’s. It examines the survey questions and also mentions the objectives and instructions provide for the survey.
The Great McDonald’s store :
Richard and Maurice McDonald who is the founder of the Store. It was founded in the year 1940.McDonald’s is one of the largest chains of fast food restaurant in the world, serving more than 68 million customers on a daily basis.McDonald’s is an American fast food company which is headquartered in Chicago, Illinois, the United States and it is the restaurant type of industry.
In 1955 the McDonald’s franchise was purchased for $2.7 million by Ray Kroc. Kroc’s entry was one of the most significant events in McDonald’s history because it paved the path to its success. By 1965 they were more than 700 McDonald’s throughout the U.S. Kroc expanded the franchise worldwide.
The products of the company include hamburgers, chicken, french fries, soft drinks, milkshakes, salads, desserts, coffee, breakfast, and wraps. The company had 36,900 number of stores in various locations and there is almost 375,000 number of employees work for the McDonald’s company. The website www.mcdonalds.com will provide you complete details which you needed.
The article tends to analyze the reasons behind the conduction of the customer service survey by McDonald’s.
The main focus of the article is the customers of McDonald’s in the U.S.The reason behind that is twofold: firstly, McDonald’s is originally an American brand and according to the Economist it “stands as American
Capitalism’s greatest success story”. Secondly, ACSI (American Customer Satisfaction Index) has repeatedly ranked McDonald’s the lowest in satisfying its customers. ACSI is a national economic indicator of customer evaluation. It uses data by interviewing, approximately, 70,000 customers, annually.
Details of the Survey :
Here Provided Step by step guide for McDonald’s McDVoice Customer Satisfaction Survey at ‘mcdvoice.com – McDonald’s customer survey’ take the survey at official site www.mcdvoice.com survey receipt you will get from the store and enter voucher no.
- It is to understand the effect of customer service through the eyes of the customer.
- Assess the performance of the staff and crew.
- Get ideas, of the customer, to improve the current ways and services.
- If the feedback is negative, it warns the staff of the issues that can affect the company in future.
- Analysis of the Survey on McDVoice.com
McDonald’s Survey Rules :
There are a few requirements that you must meet in order to be eligible to complete the www.mcdvoice.com survey.
- You must be at least 15 years old.
- Must be a resident of the United States or the District of Columbia.
- Need to have a store receipt (with or without a survey invitation code).
- Have to complete the survey and return to the restaurant with your McDonald’s coupon code written down on your receipt within 30 days of your original visit.
- Should use one coupon per visit.
- Employees of McDonald’s or anyone affiliated with the company in any way are not eligible for the McDonald’s survey.
Steps for taking up the Survey :
- Enter McDonald’s Customer Satisfaction Survey site at official website.
- Choose preferred language.
- Begin the survey by entering the following information from his/her McDonald’s receipt: store number, KS number, date of visit, time of visit, order, and amount spent, and indicate whether you are over the age of 13 years.
- Think about his/her most recent visit to McDonald’s and answer all survey questions based on the experience of that day.
- When the survey is finished, he/she will receive a validation code that is to be used to redeem the special offer printed on your receipt.
- Answer all questions candidly.
- Write the code he/she receives on the receipt and use it to redeem the offer. However, remember that the offer expires 30 days after receipt date, and is valid at participating McDonald’s. There is also a limit of one offer per person per visit.
- In addition, the offer may not be duplicated, sold, transferred, or transmitted electronically.
McDonald’s gives you a variety of ways to contact them if you have issues with the McDonald’s customer satisfaction survey at www.mcdvoice.com.
Phone – 1-800-244-6227 – 7 days a week, from 7 AM to 7 PM, CST
Mail – McDonald’s Corporation, 2111 McDonald’s Drive, Oak Brook, IL 60523
Online – Official Website, Contact Us page
Via Social Media – Facebook, Twitter
McDonald’s Restaurant Locator